NHTSA Complaint #10505379 — 2004 DODGE GRAND CARAVAN

IN JANUARY 2011, I HAD TO REPLACE THE CATALYTIC CONVERTER IN MY VEHICLE AND IT HAS BEEN RUNNING FINE UNTIL NOW. LAST WEEK, MY CHECK ENGINE LIGHT CAME ON AND I MADE A SERVICE APPT. WITH MCKINNEY DODGE IN EASLEY SC TO GET IT CHECKED OUT. I WAS CALLED TODAY (04/02/2013) AND WAS ADVISED THE SAME PART NEEDED TO BE REPLACED AGAIN. THE SERVICE DEPARTMENT ADVISED THE PART ONLY HAD A 12 MONTH WARRANTY. I TOLD HIM THIS WAS UNACCEPTABLE FOR A PART THAT WAS VERY EXPENSIVE TO ONLY HAVE A 12 MONTH WARRANTY. HE PROVIDED THE CHRYSLER CUSTOMER SERVICE # (1-800-992-1997). I CALLED THEM AND THE LADY REVIEWED THE RECORD, AND RESTATED THEY COULD NOT ASSIST, AS IT ONLY HAD A 12 MONTH WARRANTY. THE VEHICLE MILEAGE IS NOW A LITTLE OVER 156,000. I HAVE PUT AROUND 45,000 MILES ON THE CAR SINCE JANUARY 2011. I HAVE HAD THIS VAN FOR YEARS, AND HOW COULD THE ORIGINAL PART ON THE VEHICLE LAST FOR MANY YEARS, AND THEN A REPLACEMENT PART ONLY LAST A LITTLE OVER 2 YEARS. I ASKED HAD THE QUALITY OF THEIR VEHICLE PARTS GONE DOWN FROM WHEN THE ORIGINAL VEHICLE WAS MADE. SHE HAD NO RESPONSE, BUT PROVIDED YOUR WEBSITE AND TO FIND OUT IF THERE WERE ANY SIMILAR COMPLAINTS ON THE CATALYTIC CONVERTERS ON OTHER CHRYSLER OR DODGE VEHICLES. I TOLD THEM I WOULD NOT BE PURCHASING ANOTHER CHRYSLER OR DODGE PRODUCT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR