NHTSA Complaint #10504870 — 2007 INFINITI M35 SEATS

Complaint Details

ODI Number	10504870
Vehicle	2007 INFINITI M35
Component	SEATS
Date of Incident	March 27, 2013
Date Filed	March 28, 2013
Mileage	85,862 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

DRIVER'S SEAT COLLAPSED AND CAME OFF TRACKS WHILE CAR WAS BEING DRIVEN. DEFECTIVE WELDS HOLDING SEAT ASSEMBLY DETERMINED TO BE CAUSE. INFINITI DIAGNOSIS; SEAT TRACK BROKEN. REQUIRED REPLACEMENT OF FRONT ADJUSTER ASSEMBLY; PART # 87450-EH00A. COST OF PART $835.15. LABOR TO INSTALL; $399.36. THIS IS A NISSAN/INFINITI PROBLEM REPORTED PREVIOUSLY TO NHTSA ON NUMEROUS OCCASSIONS. WELD FAILURE CAUSES SEAT TO COLLAPSE. PROBLEM IS LONGSTANDING, WELL DOCUMENTED, AND KNOWN TO INFINITI. IN SPITE OF THIS, NO REMEDIATION, OTHER THAN REPAIR AT OWNER'S EXPENSE, HAS BEEN OFFERED BY INFINITI. THIS WELD FAILURE IS A SERIOUS SAFETY RELATED MATTER THAT IS NOT THE RESULT OF ABUSE, MAINTENANCE NEGLECT, OR OVERSTRESS TO SEAT OR SEAT ASSEMBLY. THE HAS BEEN ACKNOWLEDGED BY REPAIR PERSONNEL AT DEALERSHIP THAT CARRIED OUT THE REPAIR. MANUFACTURER SHOULD BE ENCOURAGED TO STAND BEHIND THEIR PRODUCT AND THEIR PRODUCT SAFETY AND CARRY OUT THIS REPAIR WITHOUT COST TO OWNERS. THIS IS A VERY DISAPPOINTING EXPERIENCE COMING FROM A COMPANY THAT HAS AN OUTSTANDING RECORD OF RELIABILITY. *TR

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