NHTSA Complaint #10504654 — 2008 HONDA ODYSSEY

I HEARD A STRANGE NOISE COMING FROM THE ENGINE WHEN I ACCELERATE. I TOOK IT TO HEADQUARTER HONDA WHO DOES MY SERVICE. I WAS TOLD BY CARLOS THAT THEY WOULD HAVE TO DIAGNOSE IT AND THE THERE WOULD BE A CHARGE FOR IT. WHEN HE GOT BACK TO ME HE SAID THAT IT WAS THE LEFT AXEL. I SAID THAT I COULDN'T BELIEVE THAT. I SAID THAT EVEN THOUGH IT ONLY HAPPENS WHEN I ACCELERATE IT IS THE AXEL? HE SAID YES. I LEFT IT TO GET IT DONE. I WAS TOLD A FEW HOURS LATER THAT IT WAS READY. I PICKED IT UP AND ABOUT FIVE MILES AWAY IT STARTED MAKING A LOUD NOISE AND OIL WENT EVERYWHERE. THE CAR BEHIND ME HAD OIL ALL OVER THE WINDSHIELD. THE AXEL REPAIR DIDN'T GO WELL. THEY CAME AND GOT THE CAR. LATER THAT DAY THEY TOLD ME THE CAR WAS READY AGAIN. WHEN I PICKED IT UP THE ENGINE NOISE WAS STILL THERE. THE MANAGER CAME OVER AND I TOLD HIM THAT IT SOUNDED LIKE THE ENGINE. HE TOLD ME THAT IT WAS NOT THE ENGINE. HE SAID THAT HONDA ENGINES NEVER GO BAD. I BELIEVED HIM BECAUSE I LOOKED UP HONDA ENGINE PROBLEMS AND COULDN'T FIND ANYTHING. THEY KEPT THE VEHICLE FOR FURTHER INVESTIGATION. THE NEXT DAY THEY CALLED AND SAID THAT IT WAS THE TENSIONER AND THEY RECOMMENDED THAT I GET THE TIMING BELT CHANGED. I TOLD THEM THAT I WAS COMING TO GET MY CAR BECAUSE IT SEEMED LIKE THEY DON'T KNOW WHAT THEY ARE DOING. CARLOS CALLED ME BACK AND SAID THAT THEY WOULD FIX THE TENSIONER AT NO CHARGE BECAUSE OF ALL OF THE PROBLEMS THEY CAUSED ME. THEY ENDED UP REBUILDING THE ENGINE. NEW ENGINE IS CONSUMING A LOT OF OIL. DEALER DOESN'T WANT TO FIX PROBLEM. I HAVE MUCH MORE INFORMATION. *TR