NHTSA Complaint #10504505 — 2009 MERCURY MARINER

UPDATE TO 01/30/13 COMPLAINT. I PURCHASED CAR ON 10/22/12 WITH 58,398 MILES FROM A DEALER. I STARTED HAVING ISSUES LATE DECEMBER 2012. I WAS HAVING PROBLEM WITH CAR JERKING INTO GEAR OR BEING SLUGGISH WHEN ACCELERATING. I TOOK CAR TO DEALER ON 01/29/13. RESEARCHED CARFAX INFORMATION AND FOUND OUT THAT ON 01/05/10 - TRANSMISSION FLUSHED AND STATED AS REPLACED. 18,588 MILES. 08/09/10 - TRANSMISSION WAS REMOVED TO REPLACE COOLER. 28,372 MILES. ON 01/29/13 MECHANIC ADVISED THAT TRANSMISSION WAS LEAKING BADLY AND THAT "PRESS REGULATOR VALVE STICKING". 01/30/13 - TRANSMISSION VALVE BODY REPLACED. 63,356 MILES. 6 WEEKS AFTER VALVE BODY REPLACED CAR STARTED JERKING AGAIN. TOOK CAR TO DEALER ON 03/18/13...DEALER SUGGESTED REPLACEMENT OF TRANSMISSION, BUT EXTENDED WARRANTY COMPANY SAID NO...WOULD ONLY PAY FOR TRANSMISSION REBUILD. 65,951 MILES. THIS ENTAILED DAY AND HALF OF DEALER/WARRANTY COMPANY HAGGLING OVER REPAIRS. MECHANIC BEGAN WORK ON 03/21/13 AND FOUND LOTS OF MELTED PLASTIC THAT HE HAD TO REMOVE. TRANSMISSION WORK COMPLETED ON 03/23/13 BUT REPAIR REVEALED STARTER PROBLEM. DEALER CURRENTLY WAITING ON APPROVAL FROM WARRANTY COMPANY TO REPAIR STARTER. MECHANIC ADVISED IF STARTER NOT REPAIRED WILL CAUSE FLY WHEEL PROBLEM. MECHANIC IS ANNOYED THAT TRANSMISSION IS HAVING PROBLEMS SO SOON AFTER 2010 "REPAIRS" AND THAT WARRANTY COMPANY REFUSED TO REPLACE TRANSMISSION. *TR