NHTSA Complaint #10504485 — 2011 FORD FIESTA

IN FEBRUARY 2012, MY FORD FIESTA (AUTOMATIC DUAL-CLUTCH TRANSMISSION) HAD BARELY 15,000 MILES ON IT. THE DEALERSHIP FOUND A TRANSMISSION LEAK WHEN I TOOK THE CAR IN FOR REGULAR MAINTENANCE, AND THE DEALERSHIP KEPT THE CAR TO WORK ON IT FOR TWO WEEKS. ON MARCH 17, 2013, I WAS ABOUT TO RETURN HOME FROM AN OUT OF TOWN TRIP WHEN THE CAR GAVE A 'TRANSMISSION MALFUNCTION' MESSAGE, AT WHICH POINT THE TRANSMISSION BEGAN MAKING GRINDING NOISES WHEN TRYING TO SHIFT, JERKING, AND THEN IT WOULDN'T GO IN REVERSE. I HAD TO CALL ROADSIDE ASSISTANCE TO HAVE MY CAR TRANSPORTED TO A LOCAL DEALERSHIP TO HAVE THE CAR FIXED. THE FORD DEALERSHIP STILL HAS NOT BEEN ABLE TO TELL ME THE SPECIFIC PROBLEM WITH THE VEHICLE OR WHAT IS BEING DONE TO FIX IT. THIS CAR HAS 28,870 MILES ON IT AT THIS TIME. *TR