NHTSA Complaint #10504171 — 2004 LEXUS GX470

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	10504171
Vehicle	2004 LEXUS GX470
Component	SUSPENSION
Date of Incident	March 1, 2011
Date Filed	March 22, 2013
Mileage	92,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

VEHICLE LOST SENSE OF SHOCK ABSORPTION, BOUNCY WITH DIFFICULTY CONTROLLING. TAKEN IMMEDIATELY TO LEXUS KINGSPORT, TN DEALERSHIP, AND REPAIRED. CIRCA 7 MONTHS LATER, RECURRENCE OF DIFFICULTIES, AND AGAIN, REPAIRED AT LEXUS KINGSPORT DEALERSHIP. CIRCA 1 MONTH AGO, WHILE ON LONG DISTANCE TRAVEL (NORTH CAROLINA TO SOUTH CAROLINA) VEHICLE BECAME DIFFICULT TO CONTROL, AND "HEIGHT SUSPENSION" DASH WARNING LIGHT ON, AND IMMEDIATELY TAKEN TO PERFECTION AUTOMOTIVE, SPECIALIZING IN LEXUS REPAIRS, AND INFORMED I MUST TAKE VEHICLE IMMEDIATELY TO LEXUS HILTON HEAD ISLAND FOR SAFETY REPAIR ON THE SUSPENSION SYSTEM AGAIN. THE VEHICLE CANNOT BE DRIVEN SAFELY WHEN THIS CENTRAL VEHICLE SUSPENSION SYSTEM MALFUNCTIONS. THIS HAS BEEN MALFUNCTIONING ON THREE OCCASIONS, BEGINNING WITH VEHICLE REACHING 90,000 MILES. *TR

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