NHTSA Complaint #10503889 — 2005 CHRYSLER PACIFICA

JUST HAD A STATE INSPECTION AND OIL CHANGE DONE ON MY 2005 PACIFICA. THE TECHNICIAN PUT MY CAR ON A LIFT AND POINTED OUT MULTIPLE AREAS WHERE THE ENGINE CRADLE FRAME IS RUSTING OUT. HE HAD NEVER SEEN ANYTHING LIKE THIS ON A VEHICLE OF THIS AGE. AS IT TURNS OUT, WHILE INVESTIGATING THIS ISSUE ON THE NHTSB AND OTHER WEB SITES, THIS IS A COMMON PROBLEM WITH THE CHRYSLER PACIFICA. AND IS APPARENTLY OF LITTLE CONCERN TO CHRYSLER. THEY HAVE OFFERED SOME PEOPLE HELP AND OTHERS HAVE BEEN TOLD "TOO BAD", BASED ON SOME ARBITRARY MANUFACTURE DATE RANGE. THIS IS EVEN THOUGH THE DEFECT IS THE SAME NO MATTER THE MANUFACTURE DATE. THIS TOTAL DISREGARD FOR THE SAFETY OF THEIR CONSUMERS IS UNBELIEVABLE AND SHOULD NOT BE TOLERATED. WHILE MY CAR HAS PASSED THIS INSPECTION, WITHOUT CORRECTION, IT WILL NEVER PASS AGAIN. THIS WAS NOT A LOW COST VEHICLE AND IF CHRYSLER WAS AWARE OF THIS SAFETY ISSUE WHY WAS I NOT CONTACTED. ARE THEY WAITING FOR SOME KIND OF SERIOUS ACCIDENT WITH INJURIES OR DEATH TO RESPOND PROPERLY? I CONTACTED CHRYSLER ON THIS ISSUE AND WAS TOLD THEY WOULD NOT HELP ME. "THANK YOU FOR CONTACTING THE CHRYSLER CUSTOMER ASSISTANCE CENTER. THANK YOU FOR YOUR RECENT CONTACT REGARDING YOUR VEHICLE. WE FULLY APPRECIATE YOUR CONCERN, PARTICULARLY IN VIEW OF THE EXPENSE AND INCONVENIENCE INVOLVED, HOWEVER, WE ARE UNABLE TO ACCOMMODATE YOUR REQUEST FOR OUT-OF-WARRANTY CONSIDERATION. THE VEHICLE HAS EXCEEDED THE TIME AND/OR MILEAGE LIMITATIONS OF THE WARRANTY (OR WARRANTIES) WE OFFERED ON THE VEHICLE AT THE TIME IT WAS PURCHASED. ALTHOUGH WE ARE UNABLE TO PROVIDE A MORE FAVORABLE REPLY, WE APPRECIATE THE OPPORTUNITY TO REVIEW YOUR REQUEST. THANK YOU AGAIN FOR TAKING THE TIME TO COMMUNICATE WITH US. WE'RE SORRY WE CANNOT PROVIDE A MORE FAVORABLE REPLY THANKS AGAIN FOR YOUR EMAIL." *TR