NHTSA Complaint #10502642 — 2001 MERCURY SABLE

IN JULY OF 2011 I NOTICED A SMALL PIECE OF METAL, LOOKED LIKE A PIECE OF THE SPRING TO MY CAR. IT WAS ON THE GROUND NEXT TO THE REAR DRIVER SIDE TIRE. AT THE TIME I LOOKED AT THE SPRING ( NOT ON JACK STANDS NOR DID I JACK THE CAR UP) NOT KNOWING IF IT CAME FROM MY CAR. I THOUGHT IT WAS ODD THAT A PIECE WAS ON THE GROUND AND MY CAR DIDN'T SEEM TO DRIVE ANY DIFFERENT NOR DID I HEAR ANYTHING. THEN MARCH OF 2013 I HAD TO CHANGE MY BACK BRAKES, I JACKED UP THE REAR DRIVER SIDE AND THE SPRING JUST FELL OFF INTO PIECES. I WAS LUCKY THAT I WASN'T ON THE ROADWAYS DRIVING. A NEIGHBOR WHO IS A MECHANIC LOOKED AT IT AND SAID THAT WAS THE CRAZIEST THING HE HAS SAW. I MEAN THIS SPRING WAS IN PIECES AND THE PIECES JUST BROKE OFF FROM ONE ANOTHER. THERE WAS NO CRACKS, THE ENDS OF THE PIECES DID NOT HAVE RUST ON THEM. IT WAS LIKE IT JUST CRUMBLED. I HAVE SAW A LOT OF COMPLAINTS ON THE INTERNET AND I COULD IMAGINE ALL THE ONES THAT AREN'T ON THE INTERNET. LIKE MY SELF IF I DIDN'T SEE THIS SITE IN ANOTHER WEBSITE THAT I READ, I WOULDN'T OF KNOWN THAT I COULD WRITE TO SOMEONE ABOUT THE REAR SPRINGS TO MY CAR WHEN I SAW THERE WASN'T A RECALL FOR THIS. I APPRECIATE IF YOU LOOK INTO THIS KNOWING THAT THIS COULD BE A SERIOUS MATTER ONE OF THESE TIMES, IF IT HASN'T BEEN ALREADY. I THINK FORD SHOULD BE ACCOUNTABLE FOR THE FAULTY REAR SPRINGS ON THIS VEHICLE AND NOT JUST THE FRONT. HOPE THIS MATTER CAN BE RESOLVED APPROPRIATELY WITH FORD TAKING TIME TO LOOK INTO IT FOR THERE LOYAL CUSTOMERS! *TR