NHTSA Complaint #11189691 — 2001 MERCURY SABLE SERVICE BRAKES

Complaint Details

ODI Number	11189691
Vehicle	2001 MERCURY SABLE
Component	SERVICE BRAKES
Date of Incident	November 20, 2018
Date Filed	March 18, 2019
Mileage	40,200 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

TL* THE CONTACT OWNS A 2001 MERCURY SABLE. WHILE DRIVING 40 MPH, THE BRAKE WARNING INDICATOR ILLUMINATED. ALSO, WHILE APPROACHING A RED LIGHT WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE FAILED TO STOP. THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL TO THE FLOORBOARD TO STOP THE VEHICLE. THE CONTACT POWERED OFF AND RESTARTED THE ENGINE WHILE AT A RED LIGHT AND WAS ABLE TO DRIVE HOME. THE VEHICLE WAS LATER TOWED TO HELFMAN FORD (LOCATED AT 12220 SOUTHWEST FWY, STAFFORD, TX 77477, (281) 240-3673) WHERE IT WAS DIAGNOSED THAT THERE WAS A FAULTY BRAKE SENSOR THAT NEEDED A BRAKE MASTER CYLINDER REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 40,200. THE VIN WAS NOT AVAILABLE.

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