NHTSA Complaint #10502636 — 2009 BMW K1300 GT

04/17/2012: 2009 BMW K1300GT (PREVIOUS DEALERSHIP DEMO BIKE, 42 MONTH WARRANTY) CLUTCH BASKET SHATTERED CAUSING A MASSIVE DAMAGE TO THE ENGINE AND ALMOST CAUSING A MULTIVEHICLE ACCIDENT. CLUTCH/BASKET/COVER WERE REPLACED BY THE DEALERSHIP IN MD. REPAIRS IN THE AMOUNT OF $2,897.55 WERE COVERED 100% BY BMWNA. ENGINE ALLEGEDLY TURNED OVER SMOOTHLY, HOWEVER MOTORCYCLE REMAINED INOPERABLE AT THE DEALERSHIP. 05/22/2012: THE INITIAL REPAIR DID NOT FIX ALL THE DAMAGE CAUSED BY THE INITIAL CLUTCH BASKET FAILURE. UPON MOTORCYCLE REASSEMBLY, ADDITIONAL ENGINE KNOCK/NOISE WAS DETECTED. THE MOTORCYCLE REMAINED INOPERABLE AT THE DEALERSHIP. 08/01/2012: MULTIPLE PARTS INCL. AXLES, SHAFTS, BEARINGS, GEAR WHEELS, SPROCKETS, ETC. WERE REPLACED BY THE DEALERSHIP. TOTAL REPAIR COST: $4,108.38. BMWNA ONLY COVERED $1,750.83 AND I WAS EXPECTED TO PAY THE DIFFERENCE OUT OF POCKET. THIS REPAIR JOB DID NOT FIX ALL THE DAMAGE FROM THE ORIGINAL BREAKDOWN EITHER AS MORE ENGINE NOISE WAS DETECTED. MOTORCYCLE REMAINED INOPERABLE AT THE DEALERSHIP. 12/07/2012: THE DEALERSHIP ALLEGEDLY IDENTIFIED THE SOURCE OF THE OVERLOOKED NOISE AS THE BENT CRANKSHAFT / PRIMARY GEAR. ESTIMATES IN THE AMOUNTS OF $2,560.14 JUST FOR THE CRANKSHAFT OR $4,252.48 FOR THE COMPLETE BOTTOM END WERE ISSUED DIRECTLY TO ME. TO DATE, THE DEALERSHIP, BMWNA AND I HAVE BEEN UNABLE TO RESOLVE THIS MATTER THROUGH INFORMAL CHANNELS. *TR