NHTSA Complaint #10501085 — 2011 HYUNDAI SANTA FE ELECTRONIC STABILITY CONTROL (ESC)

Complaint Details

ODI Number	10501085
Vehicle	2011 HYUNDAI SANTA FE
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	February 21, 2013
Date Filed	March 3, 2013
Mileage	44,100 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

WHILE DRIVING AFTER HEAVY SNOW I ATTEMPTED TO CHANGE LANES OVER A SNOW PILE. WHEN THE RIGHT FRONT TIRE WENT OVER THE SNOW, THE SOFTWARE TOOK CONTROL OF THE STEERING AND TURNED TO VEHICLE 270 DEGREES. THE VEHICLE WAS LOCKED IN THE 4 WHEEL DRIVE MODE. I HAVE OVER 500,000 MILES DRIVING 4 WHEEL DRIVE VEHICLES IN OVER 50 YEARS AND HAVE LIVED AND WORKED IN HEAVY SNOW STATES. I HAVE PREVIOUSLY USED THE SAME TECHNIQUE TO GO OVER SNOW WITH NO PROBLEMS. I BELIEVE THE ELECTRONIC STABILITY CONTROL SOFTWARE IS TO AGGRESSIVE. THERE WERE A NUMBER OF ACCIDENTS REPORTED AFTER THE SNOW STORM WHERE VEHICLES WERE REPORTED TO HAVE SPUN OUT. I WINDER HOW MANY WERE CAUSED BY THE SOFTWARE. I NOW TURN THE STABILITY CONTROL OFF DURING SNOW. *TR

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