NHTSA Complaint #10499999 — 2013 FORD ESCAPE

I STARTED MY VEHICLE IN THE MORNING USING THE REMOTE START FEATURE. AFTER ABOUT 10 MINUTES, I ENTERED MY VEHICLE, BACKED OUT OF MY DRIVEWAY AND PUT IT IN DRIVE. UPON DEPRESSING THE ACCELERATOR, THE CAR HESITATED, THEN SURGED, HESITATED AGAIN AND THEN STALLED IN THE MIDDLE OF THE ROAD. I PUT MY HAZARD WARNING ON AND ATTEMPTED TO RESTART THE VEHICLE. IT WOULD NOT RESTART. I FINALLY WAS ABLE TO RESTART THE VEHICLE AFTER ABOUT 5 MINUTES AND LIMPED IT BACK INTO MY DRIVEWAY. I CALLED FOR TOW SERVICE AND HAD IT TOWED TO THE DEALERSHIP WHERE I PURCHASED IT. THE SERVICE MANAGER INFORMED ME SEVERAL TIMES THAT THERE WERE NO LOGGED FAULTS IN THE ECM EVEN THOUGH I HAD A CHECK ENGINE LIGHT IMMEDIATELY AFTER THIS OCCURRED. LATER HOWEVER, I LEARNED FROM THE ACTUAL MECHANIC, THAT THERE WERE SEVERAL CODES LOGGED AND THERE WAS A TECHNICAL BULLETIN OUT TO UPDATE THE BODY CONTROL MODULE WITH NEW SOFTWARE. THE TECH STATED HE COULD NOT DO THAT HOWEVER AS HIS TOOLING WOULD NOT SHOW THE BCM MODULE OR ALLOW HIM TO PROGRAM IT EVEN THOUGH THE DIRECTIONS STATED HIS VERSION OF TOOLING SOFTWARE SHOULD ALLOW IT. THEY CALLED FORD TECH SUPPORT AND RECEIVED NO ANSWERS. THEY SENT ME ON MY WAY WITH MY VEHICLE AND DID NOT DO ANYTHING WITH IT. I'M FEARFUL THE ISSUE HAS NOT BEEN RESOLVED AND POSES A SAFETY RISK DUE TO LACK OF ACCELERATION AND STALLING. *TR