NHTSA Complaint #10499359 — 2013 FORD EXPLORER

WITHIN A WEEK OF PURCHASING MY NEW VEHICLE, I STARTED TO ENCOUNTER A STALLING ISSUE WHEN BACKING VEHICLE. WHEN I PUT THE VEHICLE IN REVERSE AND SHIFT INTO DRIVE WHILE STILL ROLLING, THE VEHICLE STALLS. I HAVE SEVERAL OTHER FORD VEHICLES AND THIS DOES NOT HAPPEN WITH ANY OF THEM. I EVEN HAVE A 2012 FORD FOCUS THAT THIS DOES NOT OCCUR WITH. THIS HAPPENS ALMOST EVERYTIME. WHEN I GO FROM PARK TO REVERSE AND BACK OUT OF A PARKING SPOT. IF VEHICLE DOES NOT COME TO A COMPLETE STOP, WHEN I SHIFT INTO DRIVE, THE VEHICLE STALLS. AFTER SPENDING TWO DAYS AT THE DEALERSHIP, I WAS TOLD THERE IS NOTHING WRONG WITH THIS VEHICLE. THE DEALERSHIP ALSO TOOK OUT A FEW NEW VEHICLES ON THEIR LOT AND THEY WERE ABLE TO REPRODUCE THIS ON THE VEHICLES ON THEIR LOT. I FEEL THIS IS A HUGE DANGER TO ANYONE WHO HAS A VEHICLE THAT DOES THIS. THE DEALERSHIP STATED THAT THEY HAD BEEN IN CONTACT WITH THE ENGINEERS AT FORD AND THAT THIS IS A NORMAL REACTION ON THIS VEHICLE. I ASKED FOR THIS IN WRITING, THEY HAVE YET TO PROVIDE ME WITH A WRITTEN EXPLANATION. *TR