NHTSA Complaint #10498721 — 2011 JEEP GRAND CHEROKEE

2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE STALLED THEN TURNED OFF WHILE DRIVING. *SMD THE CONSUMER STATED WHEN THE VEHICLE STALLED, IT BECAME IMPOSSIBLE TO THE STEER THE VEHICLE, THE BRAKES DID NOT RESPOND, THE HEADLIGHTS WENT OUT, THEY BLINKERS DID NOT WORK AND THE DASHBOARD WAS DARK. THE ONLY DISPLAY ON THE SASH WAS THE RADIO/NAVIGATION DISPLAY AND THE CENTER CONSOLE TEXT INDICATING HOW TO START THE VEHICLE. THE CONSUMER TRIED PRESSING THE BRAKE AND THE START BUTTON, BUT NOTHING HAPPENED. WHEN SHE SLOWED DOWN ENOUGH, SHE PUSHED THE TRANSMISSION LEVER HARD INTO PARK, HOPING TO BRING THE VEHICLE TO A COMPLETE STOP. THE VEHICLE WAS TOWED TO THE DEALER. THE SERVICE TECHNICIAN DETERMINED THE REMOTE KEYLESS ENTRY MODULE WAS NOT COMMUNICATING CORRECTLY WITH THE OTHER MODULES ASSOCIATED WITH OPERATING THE VEHICLE CORRECTLY. AN UPDATE WAS PERFORMED ON THE MODULES, INCLUDING THE REMOTE KEYLESS ENTRY MODULE. HOWEVER, THE TECHNICIAN COULD NOT GUARANTEE THAT IT WOULDN'T HAPPEN AGAIN. ON JANUARY 9, 2013, A SIMILAR SYMPTOM OCCURRED AGAIN. WHEN THE CONSUMER PUSHED THE IGNITION BUTTON, THE VEHICLE STARTED, BUT IT ONLY LASTED FOR A MOMENT. IT THEN SHUT DOWN AND THE CENTER CONSOLE TEXT DISPLAYED ON HOW TO START THE VEHICLE. THE CONSUMER THEN PRESSED THE BRAKE AND THE PUSH BUTTON AND THE VEHICLE STARTED AGAIN, BUT SHUT DOWN MINUTES LATER. WHEN THE KEY FOB WAS PHYSICALLY PLACED IN THE IGNITION LOCATION, THE VEHICLE STARTED WITHOUT ANY PROBLEMS. *JB