NHTSA Complaint #10497941 — 2011 HYUNDAI SONATA

I PURCHASED MY CAR USED IN JUNE 2012 WITH ONLY 17000 MILES ON IT. CURRENTLY IT HAS LESS THAN 36000 MILES ON IT. DURING A RECENT ROUTINE OIL CHANGE AND TIRE ROTATION, I WAS TOLD BY MY MECHANIC THAT I WOULD NEED TIRES SOON. LOOKING AT THE TIRES, I SAW HE WAS RIGHT. I DID NOT FEEL THAT MY CAR SHOULD NEED TIRES WITH SUCH LOW MILEAGE. I LOOKED AT THE WARRANTY PROVIDED BY HANKOOK ON THEIR WEBSITE. THE WARRANTY SITE CONFIRMED THAT I SHOULD NOT NEED TIRES UNTIL AFTER 50,000 MILES AS THAT IS WHAT THEIR MILEAGE WARRANTY COVERS. WHEN I CALLED HANKOOK TO INQUIRE ABOUT THIS ISSUE, I WAS TOLD THE WARRANTY DID NOT APPLY TO ME SINCE THEY WERE FACTORY TIRES. I ASKED IF THE SAME TIRES WERE COVERED IF PURCHASED AFTERMARKET. I WAS TOLD YES THEY WERE COVERED. I DO NOT UNDERSTAND WHY HANKOOK WILL NOT COVER THE WARRANTY ON THEIR TIRES, ESPECIALLY WHEN THEY SHOULD STILL HAVE OVER 20,000 OF NORMAL WEAR LEFT. I AM WONDERING IF THIS IS A SAFETY ISSUE SINCE THE TIRES SHOULD LAST MUCH LONGER THAN THEY HAVE. I SHOULD ALSO MENTION THAT MY DRIVING HABITS ARE VERY NORMAL AND IN NORMAL CONDITIONS. *TR