NHTSA Complaint #10496750 — 2003 TOYOTA SEQUOIA

RECEIVED A LETTER FROM TOYOTA FOR A LIMITED SERVICE CAMPAIGN, FOR RUSTING OF THE FRAME. I TOOK MY TOYOTA TO KOONS TOYOTA IN ANNAPOLIS, MD. THEY CALLED ME THE NEXT DAY AND SAID IT FAILED FOR RUST. THERE WAS A HOLE IN MY FRAME AND TOYOTA WOULD REPLACE THE FRAME AT NO COST TO ME. THEN THEY CALLED ME TO TELL ME IT WOULD COST $6,400.00 TO REPLACE EVERYTHING UNDER THE VEHICLE, BECAUSE IT WAS SO RUSTED OUT THAT WHEN THEY TOOK THE PARTS OFF THEY WOULD CRUMBLE. TWO DAYS LATER THEY CALLED AND TOLD ME IT WOULD COST $6,900.00 TO REPLACE PARTS. THEY CALLED LAST NIGHT AND SAID IT WOULD COST ME $7,845.00 AND THEY COULD NOT GUARANTEE THE PRICE WOULD NOT BE HIGHER.THEY SENT ME PICTURES OF MY FRAME AND THERE IS A LARGE HOLE IN THE FRAME. MY QUESTION IS SHOULDN'T I GET MY TRUCK BACK IN WORKING CONDITION WITHOUT ME PAYING FOR ANYTHING? I CONTACTED TOYOTA IN CA. AND TALKED TO THE RUST SPECIALIST, AND HE SAID THEY WOULD NOT PAY FOR MY PARTS. MY HUSBAND AND I ARE RETIRED AND LIVE ON A FIXED INCOME. WE CAN NOT AFFORD TO PAY FOR THE PARTS. THE TRUCK HAS BEEN PAID FOR ONCE, WHY SHOULD I TAKE OUT A LOAN FOR A TRUCK THAT HAS BEEN PAID FOR. THE DEALER ALSO ASKED US TO COME PICK UP MY TRUCK IF I WOULD NOT AUTHORIZE TO PAY FOR THE PARTS. WHEN I PICKED UP MY TRUCK TODAY, THEY SAID IF ANYTHING HAPPENED TO THE TRUCK WHILE I WAS DRIVING IT HOME, THEY WOULD NOT BE RESPONSIBLE, BECAUSE I DIDN'T GET IT FIXED. PLEASE MAKE TOYOTA RECALL THESE RUSTED TRUCKS BACK. THE RUSTED FRAME ALSO INCLUDES TUNDRAS, BECAUSE THEY USE THE SAME FRAME. THANK YOU. *TR