NHTSA Complaint #11430913 — 2003 TOYOTA SEQUOIA

The latch hook/truck door release has a defect. It has been replaced 3 times after purchase of my vehicle , by the following Toyota dealerships (Tejas Toyota in Humble Texas (2x); Maund Toyota in Austin, Tx (1x). Each dealership service said it was/is manufacture defect with the latch hook and it stops “un latching when the vehicle the button is pressed to unlock and the handle can not open the hatchback” This time I was traveling out of state with my pet in the kennel and when we stopped for restroom break the latch would not open to retrieve the pet to let out the kennel. We were traveling with a vehicle full of items, which the entire inside of the vehicle had to be emptied I ordered to let all the seats down and try to maneuver to try to get my dog out of kennel I. Such a small confined space that was hard to open because it was in the side. It took over and hour to cut the cage at the top to retrieve my pet. The sad part is there was no warning because we were traveling a 13 hour trip, stopping every couple hours for breaks and stretches, and the couple hours before we open the hatchback just fine. This is more than a safety concern for the animal. This is also the ares for retrieving the spare tire underneath the vehicle when the spare has to be released. I have replaced the part 3 times and I am charged $600 cost for parts and labor, when Toyota is aware of the defect. I just had the part replaced 19 months ago and Toyota only gives a 12 warranty on the part. This is ludicrous when the manufacture is aware of the ongoing problem. I have purchased 4 prior Toyota’s and never had had this type of problem. My second safety issue is the case gage drops below the empty gage and stays there even though there is gas in the vehicle. The dealership said there was a recall years ago but I never received any notice. Please advise.