NHTSA Complaint #10496430 — 2011 TOYOTA SIENNA

DURING THE TEST DRIVE AND INSPECTION OF 2011 TOYOTA SIENNA VAN THE DRIVER'S SIDE REAR SLIDING DOOR WOULD CLOSE WITHOUT TOUCHING THE BUTTON OR HANDLE. THE DEALER (REP) TOLD ME THAT HE HAD PRESSED THE CLOSE BUTTON TOO MANY TIMES AND THAT'S WHY IT SHUT DURING THE INSPECTION OF THE VEHICLE. AFTER TAKING THE VEHICLE HOME THE DRIVER'S REAR SLIDING DOOR SHUT ON ME WHILE I WAS GETTING A SMALL CHILD OUT OF A CAR SEAT-I DID NOT TOUCH THE BUTTON OR DOOR HANDLE. AFTER THE SAME THING HAPPENED 4-5 MORE TIME I TOOK THE 2011 SIENNA VAN BACK TO THE DEALER AND TOLD THEM THAT I WOULD NOT TAKE THE VEHICLE BACK UNTIL THE PROBLEM WAS FIXED. THE DEALER REPLACED THE MOTORS IN BOTH SLIDING DOORS. THE PROBLEMS HAS CONTINUED AND AFTER RESEARCH HAVE FOUND THAT THIS IS A COMMON COMPLAINT REGARDING THE SLIDING DOORS ON THE SIENNA VANS. BETWEEN TIRE PROBLEMS AND DOOR PROBLEMS IT'S NOT WORTH THE TIME OR HASSLE. *TR