NHTSA Complaint #10496364 — 2001 FORD WINDSTAR
STEERING issue reported to NHTSA
Complaint Details
| ODI Number | 10496364 |
| Vehicle | 2001 FORD WINDSTAR |
| Component | STEERING |
| Date of Incident | |
| Date Filed | |
| Mileage | 178,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | IN |
Consumer Description
I HAVE A 2001 FORD WINDSTAR THAT WAS SERVICED FOR THE SAFETY RECALL 11S16,(11V030000 NHTSA CAMPAIGN NUMBER) 04/11/2011. MY VEHICLE WAS GROUNDED DO TO SIGNIFICANT SUBFRAME ROT BUT IT WAS DEEMED REPAIRABLE BY FORD. ON FEBRUARY 2, 2013 I NOTICED A 2 INCH LONG CRACK/PERFORATION ON THE TOP PART OF THE SUB-FRAME WHERE THE REPAIR BRACKET WAS ATTACHED WHEN I WAS ROTATING THE TIRES. I TOOK IT BACK TO THE FORD DEALERSHIP AND THEY SAID THEY WERE UNABLE TO HELP BECAUSE IT WAS REPAIRED ONCE AND THEY WONT PAY TO HAVE IT REPAIRED AGAIN. IM NOT SURE IF THEY MISSED THIS THE FIRST TIME IT WAS FIXED OR WHAT. I DO KNOW THAT ACCORDING TO FORD'S SPECS FOR DETERMINING IF A SUBFRAME IS REPAIRABLE OR NOT THIS CRACK WOULD DEEM IN NON-REPAIRABLE BECAUSE ITS WITHIN THE 2 INCH MARK FROM THE TOOLING HOLE. NOW IM JUST WAITING FOR THE SUBFRAME TO COMPLETELY CRACK WHILE IM DRIVING DOWN THE ROAD. THE REPAIR BRACKET THAT WAS SUPPOSED TO SOLVE THE PROBLEM TO BEGIN WITH WILL NOT HOLD THE SUBFRAME TOGETHER IF IT COMPLETELY CRACKS AT THE SPOT AT WHICH ITS LOCATED IN. I ALSO BELIEVE THAT DUE TO DOWNWARD FORCE ON THE SUBFRAME BODY MOUNT AND THE FACT WHERE THE U SHAPED BRACKET IS SITTING ON THE SUBFRAME THAT HOLDS THE BRACKET ON THE SUBFRAME, IT IS ACTING LIKE A FULCRUM POINT WHERE THE SUBFRAME IS BENDING AND CRACKING. *TR
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