NHTSA Complaint #10495322 — 2007 CHRYSLER PACIFICA SUSPENSION

Complaint Details

ODI Number	10495322
Vehicle	2007 CHRYSLER PACIFICA
Component	SUSPENSION
Date of Incident	January 30, 2013
Date Filed	January 31, 2013
Mileage	26,882 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

INFORMED DURING ROUTINE STATE INSPECTION STRUTS NEEDED REPLACING. BROUGHT VEHICLE TO SOUTHERN CHRYSLER JEEP. DEALER REPLACED STRUT MOUNTS AND STRUT BEARINGS, INFORMED THAT THEY WERE "COMING APART". SERVICE ADVISER SAID THE STRUTS ON THOSE VEHICLES WERE "A PIECE OF SCRAP , BUT YOU DIDN'T HEAR THAT FROM ME". INFORMED THAT THEY HAVE A LOT OF PROBLEM WITH THOSE. WHY IS THERE NO RECALL? YOU CAN SEE FROM THE MILEAGE, I DON'T DRIVE LONG DISTANCES, I DON'T RUN OVER POTHOLES OR DRIVE ON ROCKY ROADS. *TR

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