NHTSA Complaint #10495290 — 2007 NISSAN XTERRA

AFTER MY VEHICLE WAS MAKING SHUDDERING NOISES BETWEEN 40 AND 50 MPH I DECIDED TO BRING IT TO THE NEAREST DEALERSHIP TO BE CHECKED. I WAS TOLD THE RADIATOR LEAKED COOLANT INTO THE TRANSMISSION. I WAS ALSO TOLD THIS HAS BEEN AN ISSUE FOR NISSAN SO THEY WOULD COVER PART OF THE REPAIR AND I WOULD BE RESPONSIBLE FOR $2500 OF THE REPAIR SINCE I WAS 1300 MILES OVER THE LIMIT. I WAS NOTIFIES THE RADIATOR AND TRANSMISSION NEEDED TO BE REPLACED. I TOLD THE SERVICE REPRESENTATIVE I DID NOT HAVE THE MONEY AT MY DISPOSAL AND ASKED IF THERE WAS ANYTHING I COULD DO. I WAS TOLD WHEN I GET THE MONEY TO CALL AND THEY WILL REPAIR IT, BUT TO ALSO HURRY BECAUSE THE TRANSMISSION COULD LOCK UP ANYTIME AND CAUSE A MAJOR ACCIDENT. I WAS SHOCKED THEY WOULD EVEN LET ME LEAVE THE DEALERSHIP. I IMMEDIATELY CALLED NISSAN CUSTOMER AFFAIRS AND EXPLAINED MY SITUATION. THEY TOLD ME I WAS THEY WOULD NOT BE ABLE TO ASSIST ME IN ANY WAY AND SUGGESTED THE SAME AS THE DEALERSHIP, TO QUICKLY GET IT REPAIRED BECAUSE I CAN CAUSE A MAJOR ACCIDENT. I WAS APPALLED THEY WOULD ALLOW THEIR CUSTOMERS BE IN DANGER AND ENDANGER OTHER DRIVERS ON THE ROADS ESPECIALLY WHEN NISSAN ADMITS TO THIS BEING A QUALITY ISSUE THAT A MAJORITY OF THEIR CONSUMERS ARE HAVING. *TR