NHTSA Complaint #10495270 — 2008 MERCURY MOUNTAINEER

WHILE DRIVING ON HIGHWAY DRIVERS SEAT WENT FORWARD INDEPENDENTLY WITHOUT WARNING AND SEAT WENT IN THE LAST MEMORY POSITION AS FAR FORWARD AS POSSIBLE POSITION JAMMING DRIVERS FOOT ON GAS PEDAL FOR AN UNSPECIFIED AMOUNT OF TIME, AND DOME LIGHT CAME ON. DRIVER COULD NOT GET FOOT OFF GAS PEDAL AND COULD ONLY GET THE SEAT TO GO BACK BY MANUALLY USING THE SEAT BUTTONS. DRIVERS SEAT WAS SO FAR FORWARD IT WAS VERY DIFFICULT FOR DRIVER TO GET HAND BETWEEN DOOR AND SEAT TO GET TO BUTTON AND DRIVER WAS SO FRANTIC AND SCARED TRYING TO MAINTAIN VEHICLE CONTROL WHILE ATTEMPTING TO GET HAND BETWEEN SEAT AND DOOR TO REACH AND FIND CORRECT BUTTON TO MOVE SEAT BACK WHEN THERE ARE 3 DIFFERENT SEAT BUTTONS. DRIVER HAS DISABLED PERSON THAT SETS BEHIND DRIVERS SEAT SO DRIVERS SEAT UPON DISABLED PERSON ENTERING VEHICLE IS ALWAYS PUT IN THE FARTHEREST POSITION FORWARD TO ENABLE DISABLED PERSON SPACE TO GET IN VEHICLE. UPON FINALLY GETTING SEAT BACK DRIVER HAS NO RECOLLECTION OF ANY EVENTS OCCURRING AFTERWARD BECAUSE DRIVER WENT INTO SHOCK. TOOK VEHICLE TO DEALERSHIP TO FIND PROBLEM SHOP MANAGER GOT IN ATTEMPTING TO DUPLICATE PROBLEM INSTEAD THE SEAT WOULDN'T EVEN MOVE AS IT'S AUTOMATICALLY PROGRAMMED TO DO, THEN SEAT ROCKED BACK AND FORTH, THEN WENT ALL THE WAY FORWARD. DEALERSHIP MADE TWO NEW IGNITION KEYS TO REPLACE THE WORN KEY, REPLACED COMPUTER MEMORY CYLINDER IN STEERING WHEEL WHERE IT WAS FOUND IF WORN IGNITION KEY LOST CONTACT BECAUSE OF KEY BEING WORN, WITH CYLINDER, SEAT HAD A MIND OF IT'S OWN. THIS RESULTED IN A SPEEDING TICKET. *TR