NHTSA Complaint #10493753 — 2006 FORD FREESTYLE

TL* THE CONTACT OWNS A 2006 FORD FREESTYLE. THE CONTACT STATED THAT AN ABNORMAL MILDEW SMELL WAS EMITTED INTO THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN INSPECTED THE VEHICLE AND ADVISED THE CONTACT TO HAVE THE VEHICLE DETAILED. THE CONTACT DECIDED TO TAKE THE VEHICLE TO AN INDEPENDENT MECHANIC, WHO DETERMINED THAT THE DOOR STRIKER WAS LEAKING AND CAUSING WATER TO ENTER THE VEHICLE. AS A RESULT, THE FLOORBOARD WAS DAMP. THE TECHNICIAN REPLACED THE DOOR STRIKER, THE FLOORBOARD CARPET AND THE SPARE TIRE COVER. THE REMEDY FAILED TO CORRECT THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER FOR A THIRD TIME. THE TECHNICIAN DIAGNOSED THAT THE SUN ROOF DRAINING LINES WERE DEFECTIVE, CAUSING THE REAR OF THE VEHICLE TO FLOOD WHEN ON AN INCLINE. THE TECHNICIAN REPLACED THE SUN ROOF ASSEMBLY AND THE REAR DRAINAGE LINES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 100,000.