NHTSA Complaint #10492418 — 2010 VOLKSWAGEN JETTA

ON FRIDAY JAN. 11, 2013, THE VEHICLE (2010 VW JETTA TDI) IN QUESTION WAS TRAVELING ON AN EXPRESSWAY AT A SPEED OF APPROXIMATELY 50 MPH WHEN SUDDENLY THE GLOW PLUG LIGHT AND CHECK ENGINE WARNINGS TURNED ON THE VEHICLE DISPLAY AND SHORTLY AFTERWARDS THE ENGINE STALLED. THE VEHICLE STALLED IN THE MIDDLE OF THE ROAD BUT NO ACCIDENT OCCURRED BECAUSE THERE WAS NO OTHER TRAFFIC AT THE TIME OF FAILURE. ATTEMPTS TO START THE ENGINE FAILED.VEHICLE HAD TO BE PUSHED TO THE SIDE OF THE ROAD. VEHICLE WAS TOWED TO SERVICE LOCATION TO BE DIAGNOSED AND RESULTS WERE INDICATIVE THAT THE FUEL PUMP FAILED CATASTROPHICALLY RENDERING THE VEHICLE INOPERABLE. EXCESSIVE METAL SHARDS WERE EVIDENT ON THE FUEL FILTER. VEHICLE HAS NOT YET BEEN REPAIRED PENDING A RESPONSE FROM THE MANUFACTURER. SAME VEHICLE STALLED IN TRAFFIC AFTER BOUGHT NEW AT APPROXIMATELY 8000 MILES ON THE ODOMETER IN 2010 BUT ENGINE WAS ABLE TO BE RESTARTED. VOLKSWAGEN DEALERSHIP SERVICE DEPARTMENT PERFORMED DIAGNOSTIC FOR THE 1ST STALLING INCIDENT AND SAID THERE WAS NOTHING WRONG. NO SERVICE WAS PERFORMED TO CHECK FUEL SYSTEM AT THAT TIME. *TR