NHTSA Complaint #10492018 — 2013 SUBARU OUTBACK

WHEN I MAKE A HARD RIGHT TURN, SUCH AS PULLING OUT INTO THE NEAR LANE OR PARKING, MY FRONT PASSENGER TIRE COMES IN CONTACT WITH MY FENDER WELL - SPECIFICALLY THE BODY MOLDING AND VIOLENTLY. WHEN MEASURING MY HUB (CENTER) TO HUB (CENTER), THE PASSENGER SIDE OF THE CAR IS A FULL .5 INCH CLOSER THAN THE DRIVER SIDE. YOU CAN ALSO MEASURE THE DISTANCE BETWEEN THE FRONT TIRE TO FENDER WELL AND SEE THAT THE PASSENGER SIDE IS CLOSER TO THE BACK OF THE FENDER WELL THAN THE DRIVER SIDE. I NOTIFIED WEST HOUSTON SUBARU IN LATE DEC. 2012 OF THE PROBLEM SO THEY CHECKED THE ALIGNMENT & MEASURED THE AFOREMENTIONED HUB/TIRE/FENDER DISTANCES. THEY ACKNOWLEDGED A DISCREPANCY BETWEEN THE DRIVER AND PASSENGER SIDE; SAID THEY WOULD CONTACT SUBARU OF AMERICA (SOA) AND FOLLOW UP... UNFORTUNATELY I HAD TO CONTACT THEM BACK... THEN IT WAS SUGGESTED I CONTACT SOA MYSELF SO I DID ON JANUARY 8, 2013. AT THIS TIME SOA NOR THE DEALERSHIP IS WILLING TO ADDRESS MY PROBLEM HOWEVER MANY PEOPLE IN THE WWW.SUBARUOUTBACK.ORG FORUM ARE DESCRIBING THE EXACT SAME PROBLEM. [XXX] FROM SOA HAS TOLD ME THEY ARE WAITING FOR SOMETHING BUT IT IS NOT CLEAR... IN THE MEANTIME I CONTINUE TO DRIVE MY 3 YEAR OLD SON AND WIFE IN A CAR WHOSE TIRE IMPACTS THE BODY OF THE CAR!! THIS IS UNACCEPTABLE!! PLEASE HELP ME! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). 8TR