NHTSA Complaint #10491952 — 2012 FORD FUSION

POWERSHIFT AUTOMATIC TRANSMISSION PROBLEMS. WHEN ACCELERATING, VEHICLE LOSES POWER AND MAKES LOUD CLUNKING NOISE. HAD CAR IN ON SEPTEMBER 12 ON THE FIRST VISIT, THEY DID NOT FIND A PROBLEM; HOWEVER, I DO NOT THINK THEY LOOKED AT THE TRANSMISSION AS MY TICKET INDICATED THERE WAS A NOISE COMING FROM THE REAR OF THE CAR. THE CAR CONTINUED TO HAVE PROBLEMS. ON 10/19/12, THE PCM WAS REPROGRAMMED AND THEY SAID TRANSMISSION FLUID WAS LOW. VEHICLE HAD REGULAR OIL CHANGES THROUGH DEALER AND TRANSMISSION FLUID SHOULD NOT HAVE BEEN LOW. THEY TOLD ME THE PROBLEM HAD BEEN FIXED BUT I WOULD STILL EXPERIENCE THE PROBLEM FOR A FEW MORE DAYS BECAUSE THE COMPUTER HAD TO ADJUST TO THE NEW SETTING. AFTER THIS, I CONTACTED ANOTHER FORD DEALER WHO TOLD ME THAT THIS PROBLEM WOULD CONTINUE THROUGHOUT THE LIFETIME OF THE VEHICLE. I WAS TOLD I COULD TAKE IT IN, BUT IT WOULDN'T DO ANY GOOD. HE DID SEND ME A LIST OF OPERATING CHARACTERISTICS OF THE POWERSHIFT FOR THIS MODEL. THE PROBLEM DID CEASE AFTER A FEW DAYS; HOWEVER, IT HAS STARTED OCCURRING AGAIN. ON 1/8/13, IT MAKE A TERRIBLE NOISE AND LOST POWER AS I WAS TURNING A CORNER. IT HAD A PROBLEM AGAIN THIS MORNING WHILE ACCELERATING IN RUSH-HOUR TRAFFIC. THE CAR IS SCHEDULED TO BE LOOKED AT AGAIN AT THE DEALERSHIP TOMORROW. I DO NOT FEEL SAFE IN THIS VEHICLE AND DO NOT UNDERSTAND WHY IT HASN'T BEEN RECALLED. *TR