NHTSA Complaint #10491684 — 2008 FORD ESCAPE

TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE STEERING WHEEL SEIZED AS THE POWER STEERING ASSIST FAILED WITHOUT WARNING. THE CONTACT MENTIONED THAT SHE SHUT OFF AND RESTARTED THE VEHICLE, AND IT RESUMED NORMAL FUNCTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE ELECTRIC STEERING AND THE TORQUE SENSOR WERE DEFECTIVE AND NEEDED TO BE REPLACED. HOWEVER, THEY REFERRED THE CONTACT TO THE DEALER TO VERIFY THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 150,000 AND THE CURRENT MILEAGE WAS 168,000.