NHTSA Complaint #10491602 — 2012 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10491602
Vehicle	2012 FORD EXPLORER
Component	STEERING
Date of Incident	September 7, 2012
Date Filed	January 6, 2013
Mileage	10,600 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

WHILE DRIVING UPHILL ON A NARROW MOUNTAIN ROAD I LOST ALL POWER STEERING ASSIST WITH A SIMULTANEOUS AUDIBLE WARNING AND A DASH VISUAL WARNING THAT MY POWER STEERING ASSIST HAD FAILED. WITH DIFFICULTY I WAS ABLE TO EXIT THE ROAD INTO A PRIVATE DRIVEWAY. I TURNED THE VEHICLE OFF. IN A FEW MOMENTS I STARTED THE VEHICLE AGAIN AND EVERYTHING FUNCTIONED NORMALLY. I TOOK THE VEHICLE TO MY FORD DEALER ON OR ABOUT SEPTEMBER 10, 2012. THEY TOLD ME I NEEDED A NEW STEERING ASSEMBLY. IT HAS BEEN ON BACK-ORDER SINCE THEN. NO ADDITIONAL FAULTS HAVE OCCURRED. THE VEHICLE NOW HAS OVER 12,000 MILES ON IT. *TR

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