NHTSA Complaint #10489168 — 2008 CHEVROLET IMPALA

WE PURCHASED THE CAR NEW FROM GRAND PRIZE CHEVROLET. AT ABOUT 8000 MILES I NOTICED UNEVEN WEAR ON THE FRONT TIRES AND CALLED THE DEALER. I WAS TOLD THAT THE WARRANTY ONLY COVERED WHEEL ALIGNMENT FOR THE FIRST 6000 MILES. ACCORDINGLY, I TOOK THE CAR TO TIRE KINGDOM, A TIRE DEALER, AND HAD THE CAR ALIGNED. AT 20,000 MILES I AGAIN NOTICED UNEVEN WEAR IN THE TIRES AND TOOK THE CAR BACK TO TIRE KINGDOM. THEY ALIGNED IT AGAIN AND SAID IT WAS OK. IT WASN'T. AT ABOUT 35,000 MILES IT WAS ALIGNED AGAIN BY TIRE KINGDOM AND I PUT IN NEW TIRES. THE STORE MANAGER, [XXX] TOLD ME HE HAD DONE THE ALIGNMENT HIMSELF AND THAT ALL WAS WITHIN SPECS. AT 52000 MILES ONE OF THE TIRES FAILED. IT WAS ALL WORN ON THE INSIDE EDGE WHERE I HAD NOT NOTICED THE UNEVEN WEAR. I THEN TOOK THE VEHICLE TO MAROONE CHEVROLET WHO TOLD ME THEY COULD NOT ALIGN THE CAR WITHOUT THE INSTALLATION OF WHAT THEY CALL A "CAMBER KIT" BECAUSE MY 2008 IMPALA HAD NO OTHER WAY OF HAVING THE CAMBER ADJUSTED. IN SUMMARY: MY 2008 IMPALA WAS MISALIGNED WHEN I PURCHASED IT AND 52000 MILES LATER IS STILL MISALIGNED BECAUSE THE MANUFACTURER FAILED TO INCLUDE CAMBER ADJUSTMENT IN THE DESIGN. NEITHER THE MANUFACTURER OR THE DEALER ACCEPTS RESPONSIBILITY FOR THIS DEFECT, HAVE NOT ISSUED A RECALL AND WILL NOT FIX THE PROBLEM UNLESS WE PAY THEIR BLACKMAIL. HOWEVER, ACCORDING TO REPORTS ON THE INTERNET, A RECALL FOR THIS VERY SAME PROBLEM WAS ISSUED BY THE MANUFACTURER FOR POLICE VEHICLES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR