NHTSA Complaint #10487855 — 2008 HONDA ODYSSEY

STRUCTURE/BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE---I WENT TO OPEN THE BACK DOOR ON THE VAN TO GET A STROLLER OUT. IT WAS DIFFICULT TO OPEN AND VERY HEAVY. WHEN I LET GO THE DOOR SHUT ON ME. I HAD RECEIVED A RECALL NOTICE IN THE MAIL PRIOR TO THE INCIDENT, INFORMING ME THAT THE STRUTS WERE BAD AND COULD GIVE OUT UNEXPECTEDLY. (REF #12V062000) WHEN I CALLED THE DEALERSHIP I WAS TOLD MY VEHICLE WAS UNDER RECALL, BUT THE PARTS WERE NOT IN. AFTER THE PARTS ARRIVED AT THE DEALERSHIP, I WAS CALLED AND AN APPOINTMENT WAS MADE FOR THE REPAIR. UPON MY ARRIVAL TO THE DEALERSHIP FOR THE REPAIR, I WAS TOLD MY VIN WAS NOT UNDER RECALL AFTER ALL. AT THAT POINT THERE WAS NO HELPFUL PERSON AT THE DEALERSHIP. IT HAS BEEN 7 MONTHS OF WEIGHT LIFTING GETTING THE STROLLER, GROCERIES, ETC. IN AND OUT OF THE VAN. STILL NO HELP FROM HONDA (THE DEALERSHIP OR NATIONAL LINE). *TR