NHTSA Complaint #10487565 — 2012 DODGE RAM 1500

TL* THE CONTACT OWNS A 2012 DODGE RAM 1500. THE CONTACT STATED THAT WHEN THE VEHICLE ENGAGED IN ECONOMY OR MULTIPLE DISPLACEMENT MODE, THE VEHICLE WOULD VIOLENTLY VIBRATE FOLLOWED BY A LOUD NOISE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE SOFTWARE NEEDED TO BE UPDATED HOWEVER, AN UPDATE WAS NOT AVAILABLE. THE DEALER LATER NOTIFIED THE CONTACT THAT THE VIBRATION WAS A NORMAL FUNCTION OF THE VEHICLE'S DESIGN. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 1 AND THE CURRENT MILEAGE WAS 3,000.