NHTSA Complaint #10487195 — 2008 TOYOTA RAV4 STEERING

Complaint Details

ODI Number	10487195
Vehicle	2008 TOYOTA RAV4
Component	STEERING
Date of Incident	November 17, 2012
Date Filed	December 3, 2012
Mileage	48,255 miles
Crash	No
Fire	No
Injuries	2
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

HAPPY HOLIDAYS & HANUKKAH! BOB BRIDGE TOOK ADVANTAGE OF MY AGE & BACKGROUND. THEY CHARGED ME $1280 OUT THE DOOR FOR TSB RECALL SERVICE. IT'S UNFAIR & ABSURD 4 ME PAYING TOYOTA'S DESIGN FLAWS. CAN YOU PLEASE HELP ME GET IN TOUCH WITH PORTLAND REGIONAL OFFICE SO THEY CAN START REIMBURSEMENT TO ME? BOB BRIDGE IS MILKING BOTH ME & TOYOTA DISTRICT MANAGERS. THEY TOOK 14 DAYS TO PUT IN NEW STEERING SHAFT AND OFFERED ZERO IN-DEPTH REPORT ON FAILURE & STEERING SHAFT'S WARRANTY. RUSHED THROUGH THE JOB AND LEFT ME DYING BATTERY & ALTERNATOR. T-SB-0318-08 (STEERING SHAFT RECALL) STEERING NOW FEELS HARD SINCE THEY DIDN'T REFILL POWER STEERING RESERVOIR. MY ALTERNATOR & BATTERY WAS LEFT AS IS WITH DIMINISHING CAPACITY. I WILL ONLY PAY $150 OUT THE DOOR LABOR FOR THIS TSB SERVICE, THE REST WILL BE PAID BY TOYOTA'S DISTRICT OFFICE. WHEN CAN YOU SEND ME MY CHECK? *TR

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