NHTSA Complaint #10486901 — 2008 FORD ESCAPE ELECTRICAL SYSTEM

Complaint Details

ODI Number	10486901
Vehicle	2008 FORD ESCAPE
Component	ELECTRICAL SYSTEM
Date of Incident	February 15, 2012
Date Filed	November 26, 2012
Mileage	53,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	DC

Consumer Description

THE DASHBOARD CLUSTER (INSTRUMENT PANEL) FAILED WHILE DRIVING CAUSING THE SPEEDOMETER AND RPM GAUGES TO DROP TO ZERO. ALL THE INSTRUMENT LIGHTS TURNING, CAR NOT STARTING ON, AC BLOWING WARM AI, WERE ALL SIDE EFFECTS OF THE PROBLEM. SEARCHING FOR THE PROBLEM HAS AMOUNTED TO ALMOST $900 IN EXPENSES. SENT IN COMPLAINTS TO FORD, WHO PROMISED TO ESCALATE THE ISSUE AND THEN NEVER CONTACTED ME. TOOK IT TO THE DEALER, WHO MENTIONED THAT THEY DIDN'T KNOW WHAT IT WAS AND THAT IT WAS SOMEWHERE IN THE VEHICLE. TOOK IT TO A RELIABLE MECHANIC WHO CALLED IN A SPECIALIST TO FIND BROKEN CONNECTIONS WITHIN THE PANEL CAUSING IT TO FAIL INTERMITTENTLY. I HAVE THE MECHANIC'S REPORT STATING THAT MANY SIMILAR MODELS HAVE THIS EXACT ISSUE AND IS SURPRISED FORD IN NOT GIVING ATTENTION TO THIS SAFETY ISSUE.

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