NHTSA Complaint #10486727 — 2005 FORD FREESTYLE

CAR WAS PARKED IN REAR OF APARTMENT COMPLEX.WHEN I PUT IT IN REVERSE IT LUNGED BACK WITHOUT MY FOOT ON THE GAS, SMASHING THE REAR OF THE CAR INTO THE APARTMENT BUILDING WALL. I DID HAVE A SEAT BELT ON BUT THE IMPACT CAUSED SEVERE NECK TRAUMA AS MY HEAD WAS TURNED AT THE TIME OF IMPACT. I SHUT THE CAR OFF. APPROXIMATELY AN HOUR LATER I STARTED THE CAR, PUT IT IN DRIVE, AND AS I ATTEMPTED TO DRIVE THE CAR HOME, IT WOULD "LOSE POWER", THE WRENCH LIGHT WOULD COME ON, AND THE CAR WOULD HAVE NO TRANSMISSION POWER. I HAD TO PULL THE CAR OVER, TURN IT OFF AND RESTART IT. THIS HAPPENED REPEATEDLY. THE LOCAL FORD DEALERSHIP INCORRECTLY DIAGNOSED AND CHARGED ME A REPAIR FOR CLEANING THE SENSOR - AND REFUSED TO REFUND ME MY DIAGNOSTIC CHARGES EVEN THOUGH MY CAR WAS NOT FIXED. I DID MY OWN RESEARCH TO LEARN IT WAS A THROTTLE BODY ISSUE. THE SERVICE MANAGER STATED THEY WOULD APPLY THE CREDIT TOWARDS REPLACING THE THROTTLE BODY....BUT NOT ALL THE CHARGES. THEY WERE HORRIBLE TO DEAL WITH IN CUSTOMER SERVICE AFTER COMPLETELY FAILING TO FIX MY CAR AND CHARGING ME ALMOST $500. *TR