NHTSA Complaint #10486572 — 2002 FORD EXPLORER SPORT TRAC STRUCTURE:BODY

Complaint Details

ODI Number	10486572
Vehicle	2002 FORD EXPLORER SPORT TRAC
Component	STRUCTURE:BODY
Date of Incident	November 16, 2010
Date Filed	November 30, 2012
Mileage	140,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

BODY/CHASSIS MOUNTS ARE DETERIORATING AND CRUMBLING. BODY IS NOW LOOSE ON THE FRAME AND HAS SLIGHT MOVEMENT. THESE MOUNTS ARE NOT RUBBER LIKE MOST; THEY ARE SOME SORT OF URETHANE COMPOSITE. INTERNET RESEARCH AND TRUCK OWNER SITES CONFIRM THIS TO BE A COMMON PROBLEM. FORD DOES NOT SEE THIS AS A SAFETY/RECALL ISSUE AND HAS DIRECTED OWNERS OF SUSPECT VEHICLES TO YOUR DEPARTMENT. THIS PARTICULAR VEHICLE HAS NEVER BEEN IN SALT OR SNOW AND HAS ALWAYS BEEN IN NORTH CAROLINA. THE CAB SHAKING AND RATTLING IS CAUSING MOVEMENT THAT WILL UNDOUBTEDLY EFFECT THE BRAKE LINES AND STEERING COLUMN AS THEY ARE ATTACHED TO BOTH THE BODY AND THE CHASSIS. FORD IS NOW USING ANOTHER COMPOUND FOR THE MOUNTS APPARENTLY IN RESPONSE TO COMPLAINTS. *TR

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