NHTSA Complaint #10486552 — 2008 FORD F-250 SD

TL*THE CONTACT OWNS A 2008 FORD F-250 SD. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF A MANUFACTURER'S RECALL AND TOOK THE VEHICLE TO THE DEALER FOR RECALIBRATION. AFTER THE RECALL SERVICE, THE CONTACT WAS DRIVING APPROXIMATELY 50-60 MPH WHEN THE TRANSMISSION STARTED TO SLIP. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THEY ADVISED THE CONTACT THAT HE WOULD HAVE TO DRIVE THE VEHICLE AROUND FOR A WHILE UNTIL IT FUNCTIONED NORMALLY. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 14,545. THE CURRENT MILEAGE WAS APPROXIMATELY 17,344. THE CONSUMER STATED WHILE DRIVING AT AN ESTIMATED SPEED OF 50-60 MPH AND ATTEMPTING A FORCED DOWN SHIFT, THE TRANSMISSION SHIFTED INTO 3RD GEAR INSTEAD OF 4TH GEAR CAUSING RAPID REAR WHEEL DECELERATION AND HIGH ENGINE RPM TO OCCUR. IT OCCURRED IMMEDIATELY FOLLOWING SERVICING OF THE PCM PER THE MANUFACTURER'S RECALL. THE DEALER ADVISED THE CONSUMER TO DRIVE THE VEHICLE UP TO 500 MILES WHILE THE TRANSMISSION RE-LEARN ITS SHIFT TO POINTS. AFTER COMPLYING WITH THE DEALERS REQUEST, THE CONSUMER CONTINUED TO EXPERIENCE THE PROBLEM. THE DEALER INFORMED THE CONSUMER THERE WAS NOTHING WRONG WITH THE TRANSMISSION AND IT WAS PERFORMING AS DESIGNED. UPDATED 12/19/12.. UPDATED 12/31/12 *BF UPDATED 1/3/2013 *JS