NHTSA Complaint #10485438 — 2011 FORD FOCUS WHEELS

Complaint Details

ODI Number	10485438
Vehicle	2011 FORD FOCUS
Component	WHEELS
Date of Incident	November 16, 2012
Date Filed	November 21, 2012
Mileage	35,366 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

FORD FOCUS TIRES 2011 FORD FOCUS PROBLEMS WITH TIRES/SUSPENSION AND WARRANTIES PURCHASED 2011 FORD FOCUS NEW 20 MONTHS AGO (WITH KUMHO TIRES, EVIDENTLY INSTALLED AT FACTORY) AND IT HAS HAD REGULAR DEALER(S) MAINTENANCE. TOOK TO PURCHASING DEALER - (LUTHER) NORTH COUNTRY, COON RAPIDS MN FOR REGULAR MAINTENANCE ON NOVEMBER 16, 2012 WITH 35,366 MILES. WAS TOLD THAT TIRES WERE 2/32 SHOWING CORD (SEVERAL 1" BY 3" SPOTS), 2/32, 4-6/32, AND 4-6/32; AND DEALER RECOMMENDED 4 NEW TIRES (TIGER PAW) COSTING $561.95. I ASKED AND WAS TOLD THERE WAS NO PRICE REDUCTION FROM EITHER FORD OR KUMHO WARRANTY. NOTE THAT FORD TIRE WARRANTY GUIDE BOOKLET STATES 30% FOR 24K 36K MILES; KUMHO (WEB) STATES 60K MILEAGE COVERAGE AND 40% FOR 36K. INCIDENTALLY AS A CONSERVATIVELY DRIVING MECHANICAL ENGINEER, BOTH MY NEW SABLE AND RANGER MET/EXCEEDED TIRE MILEAGE COVERAGES. I HAVE BEEN HAPPY WITH NORTH COUNTRY, BUT HAVE LOST CONFIDENCE WITH FOCUS AND KUMHO TIRE COMPANY; JUST GOT NEW TIRES FROM A LOCAL, WELL-REGARDED, TIRE SHOP; AND THINK FORD/KUMHO SHOULD REIMBURSE ME AT LEAST $180 (30% OF THE NEW TIRES COST). NOTE: I HADN'T IMAGINED 60K MILES TIRES GOING THROUGH THE CORDS AT 36K MILES. WE RECENTLY RETURNED FROM A 4500 MILE MAINLY INTERSTATE TRIP. IF IT HAD BEEN MUCH LONGER, A TIRE MIGHT WELL HAVE BLOWN.ON THE INTERSTATE. *TR

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