NHTSA Complaint #10485370 — 2013 HYUNDAI ACCENT

AUGUST 2011 PURCHASED 2010 HYUNDAI ACCENT AUTO. 4 DOOR SEDAN. VIN [XXX]. AS PREVIOUSLY REPORTED TO THE NHTSA, IN MARCH 2012 A BETTER BUSINESS BUREAU ARBITRATOR RULED THAT THE CAR HAD SUFFERED MANUFACTURER DEFECT TRANSMISSION MOUNTS. THE DEALER DID REPLACE THE TWO MOUNTS WHICH SUBSTANTIALLY REDUCED A FRONT END AND PASSENGER COMPARTMENT VIBRATION AND SHAKING. SOME VIBRATION REMAINED; I TOOK THE CAR BACK TO THE DEALER. AT TWO DEALERS I WAS TOLD BY ABOUT SIX HYUNDAI EMPLOYEES THAT THE REMAINING VIBRATION WAS "NORMAL". BUT I WENT FOR ANOTHER INSPECTION, THE MECHANIC NOTED THE VIBRATION AND SAID IT WAS NORMAL. BUT THIRTY MINUTES LATER, THE SERVICE DEALER WROTE VIBRATION "CANNOT BE DUPLICATED". SO THE ARBITRATOR AND HYUNDAI CORPORATE CONSULTANT [XXX] IN WRITING WITNESSED THE CONSTANT VIBRATION AND MADE SUCH RULING AFTER HYUNDAI DEALER SAID "COULD NOT BE DUPLICATED." OCTOBER 2012 HYUNDAI'S [XXX] SAID VIBRATION HAD BEEN FIXED; THIS WAS NOT TRUE. THE DEFECTIVE MOUNTS NEED TO BE THE SUBJECT OF RECALL FOR THE SAFETY OF OTHER HYUNDAI OWNERS. THE 2013 ACCENT. PURCHASED AUGUST 2012. THE OWNER MANUAL SAYS CHECK FOR VIBRATION IN THE STEERING WHEEL; AND HAVE LOOSE BOLTS CHECKED AT 15,000 MILES. BY ONLINE APPOINTMENT I ASKED THE DEALER: "ENGINE IDLE IS ERRATIC, NOT SMOOTH, PLEASE ADJUST; WITH AIR CONDITIONING RUNNING, CAR IDLING IN PARK, VIBRATION FELT THRU STEERING WHEEL, PLEASE ADJUST; WHEN PUT IN GEAR, ENGINE MOVES, PLEASE ADJUST MOTOR MOUNTS." LA HYUNDAI AT LAX CANCELLED THE APPOINTMENT AND WITH CORPORATE [XXX] REFUSED TO INSPECT THE VEHICLE AUGUST 15 IN PERSON ON. SEE SITE HTTP://YOUTU.BE/ZAKLZ5_RRWI . HYUNDAI SAYS FREE INSPECTION OF SAFETY COMPONENTS; I WAS DENIED ALL WARRANTY INSPECTION INCLUDING MECHANICAL INSPECTION. NHTSA NEEDS TO ORDER SAFETY AND CUSTOMER SERVICE TRAINING OF ALL HYUNDAI DEALERS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR