NHTSA Complaint #11166126 — 2013 HYUNDAI ACCENT

ENGINE/POWER TRAIN THE ENGINE WENT OUT ON MY VEHICLE WHILE I WAS TRAVELING FROM HOUSTON TO DALLAS TEXAS ON A MAJOR HIGHWAY. I HAD IT TOWED TO HYUNDAI DEALERSHIP WHO DIAGNOSED THE ENGINE PROBLEM. I WAS ASKED TO PROVIDE DOCUMENTATION THAT SHOWED OIL CHANGE MAINTENANCE WAS BEING PERFORMED FROM 70K-82K MILES. I PROVIDED THAT INFORMATION TO THE DEALERSHIP AND THEY CONDUCTED A PRE-APPROVAL AND SENT IT OVER TO HYUNDAI CORPORATE. AFTER SEVERAL DAYS WAITING AND STRANDED IN DALLAS, I RECEIVED THE NEWS THAT THE CLAIM WAS DENIED FOR IMPROPER MAINTENANCE. UNFORTUNATELY, I WAS NOT TOLD WHAT TYPE OF MAINTENANCE WAS NEEDED SINCE I PROVIDED THE DOCUMENTATION REQUESTED THAT SHOWED I DID HAVE MAINTENANCE. I CALLED HYUNDAI CORPORATE TO FILE A COMPLAINT AND GET A BETTER REASON FOR DENIAL. I WAS TOLD I SHOULD HAVE RECEIVED A CALL WITH MORE INFORMATION AND I STILL HAVE NOT RECEIVED ANY FEEDBACK. I VISITED A HYUNDAI DEALERSHIP BACK IN NOVEMBER WHO TOLD ME MY ENGINE WAS GOING BAD AND PROVIDE PAPERWORK. I WAS NOT INFORMED BY THE DEALERSHIP WHEN THIS INFORMATION WAS NEEDED AND HOW SOON. I TOOK THE CARE FOR AN OIL CHANGE AFTER VISITING THE DEALERSHIP AS IT WAS TIME AND THE ENGINE LIGHT WENT OFF. I FEEL HYUNDAI IS NOT HONORING THEIR WARRANTY FOR MY CAR ALTHOUGH I PROVIDED THE INFORMATION THEY NEEDED TO SHOW I WAS KEEPING UP WITH OIL CHANGES. I HAVE NO VEHICLE AND PURCHASED THIS CURRENT VEHICLE UNDER THE IMPRESSION THEY WOULD HONOR THEIR 100,000 WARRANTY. MY CAR IS UNDER 100,000 SO I'M NOT UNDERSTANDING WHY THEY ARE NOT FIXING MY ENGINE.