NHTSA Complaint #10484836 — 2012 FORD ESCAPE

FORD I NEED HELP...MY SENIOR PARENTS JUST PURCHASED A 2012 FORD ESCAPE AND IT HAS AN INTERIOR CARBON MONOXIDE LEAK. AND WE HAVE TAKEN IT TO THE DEALER AND HAVE BEEN INFORMED THAT THE DEALER DOES NOT HAVE THE EQUIPMENT TO TEST FOR CARBON DIOXIDE LEAK. MY PARENTS GOT DIZZY AND GOT SICK FROM THE CARBON MONOXIDE LEAK. WE HAVE A FORD WARRANTY AND NOW I FEEL WE ARE GETTING THE RUN AROUND. WE HAVE BEEN LEAVING MESSAGES FOR [XXX] AT THE FORD MOTOR CUSTOMER RELATIONS DEPT. WE JUST LEFT A ANOTHER MESSAGE AND WE WERE TOLD SHE IS OUT TO LUNCH. MY PARENTS HAVE BEEN WITHOUT A CAR FOR OVER 3 WEEKS. AND TO TOP IT ALL OFF THE FORD STORE OF SAN LEANDRO- SERVICE MANAGER NAMED [XXX]SAYS TO JUST COME PICK UP THE VEHICLE BECAUSE THEY DO NOT HAVE THE EQUIPMENT TO CHECK FOR THIS LEAK.. I DO NOT WANT MY PARENTS TO DIE IN A CAR WITH A CARBON MONOXIDE LEAK. IF YOU CAN HELP LET ME THIS IS HOW FORD TREATS SENIOR CUSTOMERS. WE ARE IN CALIFORNIA, IT IS A 2012 FORD ESCAPE. PLEASE HELP A CUSTOMER WITH A FORD CAR THAT HAS A CARBON MONOXIDE LEAK,.,,,,,,,,,,,,, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR