NHTSA Complaint #10484792 — 2011 CHEVROLET HHR

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	10484792
Vehicle	2011 CHEVROLET HHR
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	September 6, 2011
Date Filed	November 15, 2012
Mileage	12,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	FL

Consumer Description

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT THE ELECTRONIC STABILITY CONTROL WOULD ENGAGE INDEPENDENTLY AS THE SERVICE ESC WARNING LIGHT ILLUMINATED. THE FAILURE ONLY OCCURRED WITH THE FRONT PASSENGER SIDE WHEEL AND WOULD FEEL SIMILAR TO THE WHEEL SEIZING. THE VEHICLE WAS DIAGNOSED BY THE DEALER BUT THEY WERE NOT ABLE TO DUPLICATE THE ERROR. THE CONTACT STATED THAT THE MANUFACTURER WAS AWARE OF THE PROBLEM, BUT THEY COULD NOT DETERMINE HOW TO REMEDY THE PROBLEM. THE MANUFACTURER STATED THAT THE SOFTWARE COULD NOT BE REMOVED FROM THE VEHICLE. THE FAILURE MILEAGE WAS 12,000 AND THE CURRENT MILEAGE WAS 20,000. UPDATED 01/15/13*LJ UPDATD 1/24/2013 *JS

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