NHTSA Complaint #10484665 — 2007 VOLKSWAGEN JETTA

TIPTRONIC TRANSMISSION FAILURE TO DEFECTIVE VALVE BODY THAT SHOULD HAVE BEEN COVERED UNDER EXTENDED WARRANTY BUT DENIED BY VW. TOOK CAR IN SEVERAL TIMES DURING THE EXTENDED WARRANTY PERIOD THAT I PURCHASED, ONE TIME FOR SHIFTING ISSUES AT LOW SPEEDS. THEY WERE UNABLE TO DUPLICATE PROBLEM AND THERE WERE NO ERROR CODES. THE EXTENDED WARRANTY THAT I PURCHASED BUT THE EXTENDED WARRANTY ISSUED BY VW WAS GOOD FOR 7 YEARS OR 100,000. AT APPROXIMATELY 99,500 PROBLEM HAD BEEN GETTING WORSE SO I TOOK IT BACK TO THE DEALERSHIP. I WAS INFORMED THAT IT STILL WAS NOT THROWING AN ERROR CODE BUT IN THE MASTER TECHNICIAN'S OPINION, THE TRANSMISSION HAD A PROBLEM BUT IT WAS NOT THE FAULT OF THE VALVE BODY, THE COVERED PART. ALSO, THIS IS A NON-SERVICEABLE TRANSMISSION MEANING THE ENTIRE TRANSMISSION WOULD HAVE TO BE REPLACED RATHER THAN REBUILDING. TOOK TO AN INDEPENDENT SERVICE CENTER WHO DIAGNOSED IT AS A DEFECTIVE VALVE BODY (THE PART COVERED UNDER THE EXTENDED WARRANTY). IN THE PROCESS OF REPLACING THE DEFECTIVE PART, A REBUILD KIT AND TORQUE CONVERTER WERE REPLACED AS PART OF THIS PROCESS. SUBMITTED THE INVOICES TO VW. RECEIVED LETTER THAT PAYMENT FOR REPAIRS WAS DENIED BECAUSE THE INVOICES THAT I SUBMITTED STATED THAT "THE REPAIR PERFORMED WERE TO REPLACE THE ENTIRE TRANSMISSION AND TORQUE CONVERTER". NOT TRUE. CALLED CUSTOMER SERVICE. DETAILED EVERYTHING I DID HERE. AFTER SOME CHECKING, THE REPRESENTATIVE "REGRETTED" TO INFORM ME THAT THEY COULD NOT HELP IN COVERING THE COSTS OF THE REPAIR. TO SAY THAT I AM FRUSTRATED BEYOND BELIEF IS PUTTING IT MILDLY. *TR