NHTSA Complaint #10483738 — 2004 MERCURY MOUNTAINEER STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS

Complaint Details

ODI Number	10483738
Vehicle	2004 MERCURY MOUNTAINEER
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
Date of Incident	September 21, 2005
Date Filed	November 8, 2012
Mileage	25,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT SHE WAS OPENING THE REAR DOOR WHEN THE REAR LIFT GATE WINDOW FRACTURED AND DROPPED ON THE CONTACT'S HEAD. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN ADVISED THAT THE HINGES FROM THE LIFT GATE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 25,000 AND THE CURRENT MILEAGE WAS 120,000. UPDATED 05/08/13*LJ THE CONSUMER STATED ONLY THE LIFT GATE HINGES WERE REPAIRED. THE HYDRAULIC LIFT WOULD NOT RAISE FULLY. THE CRACK AROUND THE MERCURY MEDALLION WAS NOT REPAIRED. *JS

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