NHTSA Complaint #10482985 — 2011 SUBARU LEGACY

2011 SUBARU LEGACY. CONSUMER STATES VEHICLE HAS A FLAW OF WANDERING WHEN DRIVEN ON HIGHWAYS AT SPEEDS ABOVE 60 MPH *TGW THE CONSUMER STATED WHEN DRIVING AT SPEEDS OF 45 MPH OR LESS, THE STEERING WAS FINE, ALTHOUGH IT WAS CONSIDERABLY STIFFER. IN THE LOWER SPEED RANGE, THE DEAD-BAND ON THE STEERING WHEEL WAS NEAR ZERO. HOWEVER, AT HIGHWAY SPEEDS THE DEAD-BAND APPROACHED 1 INCH. THE DEAD-BAND SEEMED TO BE WHAT CAUSED THE VEHICLE TO WANDER CONTINUOUSLY FROM ONE SIDE OF THE LANE TO THE OTHER. THE WANDERING ONLY OCCURRED ON A STRAIGHT WELL USED HIGHWAY. ON CURVES, THERE WAS NO WANDERING BECAUSE THE STEERING WHEEL WAS AT THE EDGE OF THE DEAD-BAND. THE CONSUMER RETURNED THE VEHICLE TO THE DEALER TWICE. THE FIRST TIME. THE WHEELS WERE ALIGNED, WHICH DID NOT SOLVE THE PROBLEM. ON THE SECOND VISIT, THE SHOP COULD NOT REPRODUCE THE PROBLEM BECAUSE THERE WAS NO STRAIGHT WORN HIGHWAYS CLOSE BY. THE DEALER PERFORMED A FOUR WHEEL ALIGNMENT ON THE VEHICLE. THE CONSUMER CONTINUED TO EXPERIENCE THE WANDERING PROBLEM. UPDATED 12/19/12