NHTSA Complaint #10918954 — 2011 SUBARU LEGACY

WHEN DRIVING OVER EVEN THE SLIGHTEST ROUGH ROAD, NOT POTHOLES OR LARGE BUMPS, BUT SURFACES THAT SEEM TO BE JUST ROUGH OR SLIGHTLY RIPPLED MAYBE, IT VARIES FROM DIFFERENT SURFACES, THE STRUTS SHAKE AND CAUSE A LOUD VIBRATING NOISE AS IF THEY ARE LOOSE. I HAVE EXPERIENCED THIS IN OTHER CARS AND THE PROBLEM WAS A BROKEN STRUT MOUNT. WHEN REPLACED IT WAS FIXED . I CAN'T GET THE SUBARU MECHANICS TO EXPERIENCE THIS WHILE THEY DRIVE THE CAR. I HAVE BEEN TOLD THE STRUTS MOUNTS HAVE BEEN CHECKED AND ARE TIGHT. HOWEVER I BELIEVE THEY MAY STILL BE CRACKED OR BROKEN IN SOME WAY. SIMPLY PUTTING A WRENCH ON THEM AND FINDING THEM TIGHT WILL NOT REVEAL A BROKEN STRUT MOUNT THIS PROBLEM HAS BEEN ONGOING FOR ABOUT 4 YEARS OF THE 6 YEARS WE HAVE OWNED THE CAR. LATELY IT HAS BEGUN TO SORT OF DRIFT AND STEERING IS VERY SENSITIVE AT HIGH SPEED. CURRENT MILEAGE IS 54,000 AT 6 YEARS. *TR