NHTSA Complaint #10482284 — 2013 SUBARU OUTBACK

I BOUGHT A SUBARU OUTBACK 2.5 LIMITED ON 9/29/12. THERE HAS BEEN INTERMITTENT CLICKING NOISES DURING ACCELERATION AND WHEN TAKING FOOT OFF THE GAS PEDAL, USUALLY WHEN NEAR OR ABOVE 38 MILES PER HOUR. THE CLICKING NOISES RANGE FOR LOW TO LOUD. MY CAR HAS NOW BEEN IN THE DEALER FOR OVER 1 WEEK. THE FIRST TIME I TOOK IT IN THEY SAID IT WAS DUE TO A LOOSE PANEL BEHIND THE GLOVE COMPARTMENT AND THEY "SCREWED" IT IN PLACE. THE SAME NOISE CONTINUED TO OCCUR WITHOUT IMPROVEMENT. I THEN WENT ON RIDE WITH THE SERVICE CLERK AND HE THOUGHT HE HEARD IT WHEN HE WAS DRIVING BUT NOT WHEN HE WAS A PASSENGER. THEN I LEFT THE CAR WITH THE DEALERSHIP SERVICE AND THE SERVICE MANAGER DROVE IT TODAY AND DENIES HE HEARS ANY ABNORMAL NOISES. EVEN BEFORE THE SERVICE MANAGER DROVE THE CAR, HE SAID HE SPOKE TO THEIR CORPORATE TECHNICIAN AND WAS TOLD IT WAS LIKELY JUST A NORMAL CVT NOISE, ESSENTIALLY DISMISSING MY CONCERN. SO I WASN'T SURPRISED WHEN HE DENIED HEARING IT. NOW THE GENERAL MANAGER IS TAKING MY CAR HOME FOR A TEST DRIVE TODAY. I AM GOING TO RECORD THE NOISE FOR THEM AND THEIR CORPORATE AND AN ATTORNEY IF THEY STILL DENY HEARING IT. *TR