NHTSA Complaint #10482275 — 2005 JEEP LIBERTY

FIRST THE DRIVERS REAR REGULATOR FAILED, CAUSING THE WINDOW TO FALL AND BREAK INSIDE THE DOOR. I REPLACED BOTH THE WINDOW AND THE REGULATOR. SIX MONTHS LATER THE PASSENGER REAR REGULATOR FAILED AND THE WINDOW DROPPED IN THE DOOR. THIS TIME IT DID NOT BREAK THE GLASS. JUST A MONTH AFTER THE WARRANTY ON THE DRIVER REAR EXPIRED, IT FAILED AGAIN. NOW I HAVE NO WORKING BACK WINDOWS. THE SERVICE MANAGER AT THE LOCAL DEALERSHIP ACKNOWLEDGED THIS AS AN ISSUE BUT STATED THERE IS NO RECALL. HE RECOMMENDED THAT I TAKE IT UP WITH CHRYSLER. THEY CLAIM IT THE PROBLEM EXISTS BUT NOT WITH THIS YEAR. THEY TOLD ME BECAUSE I DID NOT BUY IT NEW NOR USE THE DEALERSHIP FOR MY SERVICE THEY WOULD NOT HELP. WITH THE GLASS BREAKING THIS IS MORE THAN AN INCONVENIENCE, IT IS DANGEROUS. CHRYSLER KNOWS THIS IS AN ISSUE AND IS RIPPING PEOPLE OFF BY CHARGING THEM OVER $400.00 TO REPLACE THESE WITH PARTS THAT WILL FAIL AGAIN. *TR