NHTSA Complaint #10482265 — 2004 HONDA PILOT

I HAVE NOTICED WHEN MY PILOT GETS BELOW 50 MPH IT GETS A SHUDDERING TO IT (NOT ALWAYS BUT MOST TIMES DRIVING IN THE CITY), ALMOST LIKE ITS DRIVING OVER A WASHBOARD. DURING A VISIT TO THE DEALERSHIP I TALKED TO ANOTHER HONDA PILOT OWNER WHO WAS EXPERIENCING THE SAME THING BUT THE DEALERSHIP COULD NOT TELL HER WHAT THE ISSUE WAS. SO AFTER MORE INVESTIGATING SHE TOOK IT TO A NON-HONDA REPAIR PERSON WHO TOLD HER THE PROBLEM LIES WITH THE TORQUE CONVERTER AND TO USE A PRODUCT CALLED SHUDDER FIX. MY QUESTION IS IF HONDA IS HAVING THESE COMPLAINTS WHY ARE THEY NOT FIXING THIS ISSUE AND STILL SELLING THESE VEHICLES WITH THIS PROBLEM? I LOVE MY HONDA OTHER THAN THAT, BUT FEEL THIS IS A DEFECT IN THE WORKMANSHIP. *TR