NHTSA Complaint #10482036 — 2004 FORD EXPLORER VISIBILITY

Complaint Details

ODI Number	10482036
Vehicle	2004 FORD EXPLORER
Component	VISIBILITY
Date of Incident	October 23, 2012
Date Filed	October 24, 2012
Mileage	115,000 miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

THE REAR LIFTGATE WINDOW HINGE BROKE OFF AND THE ENTIRE REAR WINDOW FELL ON MY WIFE. THE HINGES ARE MADE OF A WHITE TYPE OF METAL THAT HAS CORRODED AND SHEARED OFF. THE PINS INSIDE APPARENTLY BROKE AND IT DIDN'T APPEAR TO BE FALLING OFF, IT JUST CAME OFF. THE WINDOW HIT MY WIFE IN THE ARM AND LEG. WE WERE LUCKY IT WASN'T ONE OF OUR KIDS CLOSING THE GATE AT THE TIME OR THAT THEY WEREN'T INSIDE WHEN IT HAPPENED OR THIS COULD HAVE BEEN A LOT WORSE. AFTER SEARCHING ONLINE FOR INFORMATION ABOUT THIS ISSUE I FOUND THOUSANDS OF COMPLAINTS ABOUT THIS EXACT ISSUE AND HUNDREDS OF POST OF INJURIES INCURRED FROM THIS. FORD RECALLED OTHER VEHICLES WITH THE SAME ISSUE WITH THE SAME PART AND YET THE 2004 WAS NEVER INCLUDED. SOMETHING NEEDS TO BE DONE. A PART OVER TIME SHOULDN'T BREAK OFF AND CAUSE A SAFETY HAZARD. *TR

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