NHTSA Complaint #10479585 — 2008 TOYOTA RAV4

CAR IS HAVING EXCESSIVE OIL CONSUMPTION ISSUES. PROBLEM STARTED AROUND 57,00 MILES WHEN THE OIL LIGHT CAME ON WHENEVER I STEPPED ON THE BRAKES. TOOK IT TO THE DEALER(KEYES TOYOTA) WHO TOLD ME THAT THERE WAS NO OIL IN THE OIL PAN. DEALER CHANGED THE OIL BUT "NEGLECTED" TO TELL ME THAT THERE WAS A TSB PUT OUT BY TOYOTA FOR THIS PROBLEM. TOOK IT TO THE DEALER A FEW MORE TIMES AND EACH TIME I EXPRESSED CONCERN ABOUT THE OIL LOSS. DEALER DID NOT TAKE MY CONCERNS SERIOUSLY TILL AFTER MY POWERTRAIN WARRANTY WAS UP. THEN THEY TOLD ME THAT COULD DOCUMENT THE OIL LOSS, WHICH THEY ALSO "FORGOT" TO MENTION WHEN THE WARRANTY WAS STILL IN EFFECT. MY CAR IS LOSING ABOUT 1.5 QUARTS PER 1000 MILES. TOYOTA WILL NOT COVER THE REPAIR TO FIX THE PROBLEM BECAUSE IT IS OUT OF WARRANTY. I BELIEVE THE DEALER DELIBERATELY MISLEAD ME INTO THINKING THERE WAS NOTHING WRONG WITH THE CAR TILL AFTER IT WAS PAST MY WARRANTY PERIOD. POWERTRAIN WARRANTY WAS GOOD FOR UP TO 60,000 MILES OR 5 YEARS. DEALER TRIED TO BLAME POOR MAINTENANCE BUT WHEN I OFFERED TO SHOW PROOF THAT I DID ALL THE RECOMMENDED MAINTENANCE, THEY STOPPED BLAMING THE PROBLEM ON THAT. *TR